American Academy of Nurse Entrepreneurs

Day: September 22, 2021

5 Reasons Patients Leave (That Have Nothing to Do with Money)

Nurse owners are (unknowingly) giving patients plenty of reasons to ghost, cancel services, and never be heard from again. In our Elevated Nurse Ownership Series, I loved it when special guest speaker and Customer Experience Expert, Joey Coleman, said, “Entrepreneurs spend so much time and money to bring new clients through the front door, but then they have a customer experience that pushes those same clients out the backdoor shortly after.” And healthcare practices are no exception!